WebRezPro cloud property management system (PMS) by World Web Technologies Inc. (WWT) now offers direct integration with Akia, an AI-powered guest messaging platform transforming the way hotels engage with their guests.
Akia provides hotels with an easy-to-use, automated solution for managing contactless guest communications and check-in via text messaging, enhancing guest service and streamlining operations, while ensuring the safety of guests and staff as we continue to grapple with COVID-19.
"The pandemic has changed our industry. Hoteliers who embrace all that is changing will find themselves sailing calmer seas. Our partnership with WebRezPro has been a proving ground for their commitment to their customers during these times. And we're excited to work with them on bringing forth the required technology in this new era," said Evan Chen, CEO of Akia.
The integration between Akia and WebRezPro PMS synchronizes upcoming reservation information (including cancellations and changes) with Akia to ensure accurate, personalized messages are delivered to guests at the right time throughout the stay cycle and to automatically respond to common requests, improving guest engagement while saving front desk staff valuable time.
“We are pleased to offer our clients a true mobile-first solution for engaging with guests now when it is most needed,” commented Frank Verhagen, President at WWT. “Our integration with Akia provides WebRezPro clients a proven solution for streamlining their contactless check-in operations and guest text messaging, empowering hotels to maintain a personalized guest experience during this time of social distancing.”