5/10/2012 Guests are more connected than ever and hospitality operators must harness mobile technology to increase sales and foster positive customer relationships.
4/5/2012 It's important to ask the right questions of third party training partners to ensure that the most up-to-date and effective reporting and analytics systems are being utilized.
3/1/2012 Analyzing the initial intentions of online visitors reaps greater benefits than merely tracking their actual behavior
2/14/2012 The Montreal Hilton has taken guest experience to the next level with digital signage. Touch-enabled lobby displays engage guests and provide an affordable way to create and manage relevant information.
12/19/2011 Third-party providers will promise to safeguard your brand, but you should ask the right questions before agreeing to sign on the dotted line.
10/5/2011 Do online customer reviews paint an accurate portrait of your hotel's performance? A Cornell University study revels that all may not be as it appears.
9/26/2011 From inventory management to luggage tagging, the potential uses for RFID in hotels and restaurants are limited only by our own imagination.
8/1/2011 Fontainebleau's director of interactive marketing lays out campaign management and integration strategies for quick response bar codes.
6/10/2011 Cornell studies reveals how consumer use (or don't use) technology when ordering food and booking hotels.
5/6/2011 When it comes to hotel distribution, are direct-connect style systems the way to go? Doug Carr, executive director of distribution for Fairmont Raffles Hotels International weighs in.
4/8/2011 Popeyes franchisee revels how a mixed technology and employee motivation strategy helped his Hamden, Conn. location to win a national drive-thru speed contest.
3/3/2011 A mixed self-service model may settle the debate that pits technology against the quality of the human touch. Thomas Westergaard, senior vice president for Nordic Choice Hotels explains how such a model benefits both guests and hotels.
