2/14/2011 Nick Price, CIO for Mandarin Oriental, explains why hospitality's move to the cloud is inevitable.
12/20/2010 PCI compliance is a must-do, but true network security addresses field support and Wi-Fi. Wendy's franchisee Wendelta, a subsidiary of the Carlisle Corporation, explains.
10/8/2010 A Cornell University study finds that not only does technology help hotels and restaurants to extend their concept, but often technology is the concept. Here are just a few examples.
9/8/2010 There is an app for just about everything these days and it's easy to see why as more guests expect to be able to interact with their favorite brands using mobile devices. Avoid disappointing app reviews and frustrated guests with these best practices from MGM Resorts International.
8/10/2010 Surges in mobile websites and smartphone apps are introducing the need for hotels to change up their reservations channel strategies Joie de Vivre Hotels' chief revenue officer explains.
6/10/2010 While many hotel companies worry about monitoring employees versus utilizing them when it comes to social networking use, The Roger Smith Hotel in New York City has taken the stance of encouraging online engagement from all departments.
5/4/2010 After having experienced several years of positive growth in the early 2000s, the North American hospitality point of sale terminal market suffered contractions in both 2008 and 2009. However, the reins on spending look to be loosening for 2010. The IHL Group tells all.
4/8/2010 The convergence of social networking initiatives and loyalty programs at the point of sale can both generate sales and reinforce brand allegiance. Tasi D-Lite's director of information and social technologies weighs in on its value.
3/3/2010 Thanks to spill over from military and government agencies, video surveillance systems in hospitality are becoming more and more sophisticated through the integration of analytic applications that turn traditional video into uber intelligence gathers.
2/11/2010 A mixed marketing campaign that aligns electronic initiatives with front-line employees may be the right combination needed to better engage customers. Auntie Anne's chief marketing officer explains why.
12/10/2009 The road to PCI compliance has proven to be a rocky one for many franchise systems and their franchisees. By educating franchisees early on about their PCI compliance responsibilities, operators can overcome lagging franchisee awareness and significantly lower risk.
10/9/2009 Implementing environmentally-friendly practices throughout an entire hotel brand, or even in a few properties, is exciting and will produce long-term financial benefits. Yet, it is not without its challenges. Overcome common sustainability challenges through good employee communication and solid energy management.
