4/8/2008 The proliferation of technology in American culture within the last decade caused the hospitality industry to have a bit of a technology identity crisis. But as the industry gains back its footing in the new landscape, it is finding new and more creative ways to leverage technology and create experiences unique to the hospitality industry. It is also going back to its roots and finding ways to be seen as a marketplace for technological innovation by implementing technology that few if any customers will possess or experience.
3/10/2008 If you're like many IT managers in the hospitality industry, the title "manager" means you're managing yourself. IT resources are scarce, and more often than not, it's just you and no one else.
2/19/2008 Mathieu Staat is vice president of Internet and CRM marketing for Accor Hotels, which operates more than 4,000 hotels worldwide across 11 brands.
11/1/2007 Demand-based operations will give hoteliers the most revenue management success
7/1/2007 Customer service goes a long way towards curing tech-frustrated hotel guests
6/1/2007 The alpha, beta and gamma of becoming an eco-friendly casino
5/1/2007 Is outsourcing right for your hotel or restaurant?
4/1/2007 Techno-chic amenities earn loyalty among Generations X and Y
3/1/2007 Casino floor mapping application calls for a powerful data warehouse
1/1/2007 Concept chain spurs growth with operational overhaul
11/1/2006 Everything is hot at GreystoneGrill -- so hot, in fact, it's cool. From the menu to the wine list to the modern decor, the restaurant has cultivated a culinary experience that tempts all five of its guests' senses. And as the 2006 recipient of the Diners' Choice Award for hottest new restaurant in Maryland by the state's restaurant association, word about Greystone's heat is spreading.
10/1/2006 Elevating the value of customer information
