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01/20/2022

Travel Outlook Introduces Bella, The Virtual Hotel Agent

Bella provides instant guest service while reducing fixed labor expense by answering most calls currently handled by front desk agents.
Michal Christine Escobar
Senior Editor (Hotels)
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Bella Front Desk Agent logo

Travel Outlook Premium Hotel Call Center (“Travel Outlook®”) announces the launch of the hotel industry’s first AI-powered voice bot, purpose-built to reduce fixed labor costs with a distinct human touch:  BellaTM, The Virtual Hotel AgentTM.

Bella can help hotels immediately address staffing issues and reduce fixed labor expense.  Personalized in a human voice the hotel chooses, Bella can answer most of the calls now being handled by the front desk. To estimate the labor cost savings Bella can achieve, Travel Outlook has created a Bella Savings Tool on its website.

Bella has been programmed using a breakthrough approach to voice bots, a system built from human conversations. Using social media, chat forums, and movie dialogue, Bella learns from billions of casual human conversations to understand human inflections and multi-turn queries.  This revolutionary approach means Bella understands callers no matter what they say, when they say it, or how they speak, in any language.

Bella can route calls and send follow-up texts, but her true value lies in her ability to answer the frequently asked questions unique to each hotel.  Studies have shown that this can be up to 60% of a front desk’s call volume, and in initial implementations, Bella has offered sterling performance.

Bella can also replace mechanical IVR answer points for the hotel.  Rather than hearing, “press one for reservations”, the caller hears, in a pleasant voice, “Thank you for calling our hotel.  How can I help?” Then, Bella will answer many of the questions asked without any involvement from hotel staff, always offering immediate transfer-to-human option.

Hotels will be pleasantly surprised by Bella’s affordability, and getting underway with her technology is a simple online onboarding process.

A hotel does not have to be a Travel Outlook call center client to be able to use Bella.   Please contact Kimberly Berry at Travel Outlook for a detailed demonstration of Bella’s abilities and for affordable introductory pricing.  To access the Bella Savings Tool, please visit www.traveloutlook.com/bella