Call Center

With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.

After a banner year, Replicant plans additional expansion of its AI-based solution.

Accor/Ennismore chose Quicktext for the integration of their Conversational AI, but also to benefit from the derivative features of AI such as enriching the hotels’ CRM, feeding the call centers, optimizing SEO with AI-powered snippets, and more.

Talkdesk supports iconic travel and tourism brand on journey to the cloud.

Reliable agents are impossible to find amid the ongoing Great Resignation. Call volumes are wildly unpredictable. And Covid-19 has created all-new expectations and anxieties among travelers.

Stop overworking hotel staff or relying on outdated and clumsy IVR systems in order to convert leads to reservations or answer FAQs.

Bella provides instant guest service while reducing fixed labor expense by answering most calls currently handled by front desk agents.

For organizations that want to improve CX yet still provide human interaction, CPaaS solutions are ideal, as they can blend not only conversational assistants with live agents but also self-service options, which a growing number of customers are preferring.

Here are four predictions for what hospitality companies will need to do in 2022 to embrace the future of hospitality and drive bookings and loyalty. 

Resort has streamlined and scaled its operations at a low cost while driving new guest service and revenue opportunities.

New Cyara LiveVQ Enables Amazon Connect Contact Centers to Resolve Voice Quality Issues Faster and Increase Agent Productivity