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A collection of news, articles and other featured content about Call Center.

Cybercriminals Increasingly Target Hotel Contact Centers

But new technologies can ensure that payment card data and other personally identifiable information taken over the phone is kept secure and never held in the contact center infrastructure.

Four Tips for Keeping Call Centers Cool in Hot Summer Months

Combining customer service with the latest technology will streamline operations and make guests happier.

Company adds full service ACD (automated call distribution) to its Voiceware platform to help hotels streamline call center operations, reduce costs.

Hotel and conference center operator leverages group reservations technology to divert bookings online, resulting in a significant reduction in call-center costs and the ability to provide guests with extensive and more personalized event information.

RRT's virtual call center allows for more cost-effective and flexible model that adjusts to the restaurant's call volumes.

Through an orchestrated multi-datacenter, multi-cloud provider configuration, Above Property brings a new level of speed, stability and scalability to the travel industry.

Penn Station East Coast Subs adds mobile and online ordering powered by Onosys

The platform will allow for speedier ordering processes and drive commerce operations more efficiently.

Latest versions of inter-department communication and job dispatch software offer hoteliers features designed to maximize efficiency and guest satisfaction

Hospitality International hotel owners will have access to Sabre's CRS, booking system and call center services.

With the acquisition, Busy Rooms will receive significant exposure in Germany, Austria and Switzerland.

Online check-in with the enhanced capability to choose an exact room number is just one of the new travel management tools being leveraged using SAP's business suite platform for hotels.

IHG uses SAS Analytics to assess the effectiveness of advertising and marketing campaigns, global call centers and more.

The Greenbrier tracks ROI on all marketing campaigns, strengthens reservation agent training and caller information gathering.

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