Call Center

VUE improves agent productivity and allows contact center managers to track customer engagements across channels, gaining actionable insights from omnichannel analytics to improve the customer experience.

Domino's has implemented its new "Intelligent Call Manager" with Vonage's Voice API integrated with Vonage's unified communications solution.

Here are three ways advanced phone technology can benefit your restaurant this holiday season and beyond.

The independent resort chain taps Maestro PMS to help deliver a high touch guest experience, with all properties on one database for simplified sales.

Odyssey Cx platform records every incoming call from the moment it is answered by an agent.

Talkdesk easy customizations, Salesforce integration and system scalability are key components to winning trivago business

Company adds full service ACD (automated call distribution) to its Voiceware platform to help hotels streamline call center operations, reduce costs.

Through an orchestrated multi-datacenter, multi-cloud provider configuration, Above Property brings a new level of speed, stability and scalability to the travel industry.

Hospitality International hotel owners will have access to Sabre's CRS, booking system and call center services.

But new technologies can ensure that payment card data and other personally identifiable information taken over the phone is kept secure and never held in the contact center infrastructure.

Saladworks revamps guest relations website to respond to customer submissions in real-time, including nights and weekends.

Online check-in with the enhanced capability to choose an exact room number is just one of the new travel management tools being leveraged using SAP's business suite platform for hotels.