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Call Center

A collection of news, articles and other featured content about Call Center.

DeviceBits, ResultsCX Join Forces

Brand unification allows for enhanced support options for customers through self-service, agent AI and bot software.

Domino's Pizza Adds Programmable Voice Capabilities

Domino's has implemented its new "Intelligent Call Manager" with Vonage's Voice API integrated with Vonage's unified communications solution.

VUE improves agent productivity and allows contact center managers to track customer engagements across channels, gaining actionable insights from omnichannel analytics to improve the customer experience.

Here are three ways advanced phone technology can benefit your restaurant this holiday season and beyond.

hidden ridge resort

The independent resort chain taps Maestro PMS to help deliver a high touch guest experience, with all properties on one database for simplified sales.

Odyssey Cx platform records every incoming call from the moment it is answered by an agent.

Talkdesk easy customizations, Salesforce integration and system scalability are key components to winning trivago business

Penn Station East Coast Subs adds mobile and online ordering powered by Onosys

The platform will allow for speedier ordering processes and drive commerce operations more efficiently.

With the acquisition, Busy Rooms will receive significant exposure in Germany, Austria and Switzerland.

RRT's virtual call center allows for more cost-effective and flexible model that adjusts to the restaurant's call volumes.

Latest versions of inter-department communication and job dispatch software offer hoteliers features designed to maximize efficiency and guest satisfaction

Online check-in with the enhanced capability to choose an exact room number is just one of the new travel management tools being leveraged using SAP's business suite platform for hotels.

Combining customer service with the latest technology will streamline operations and make guests happier.

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