Call Center

The partnership between HotelPORT and ComOps is set to begin immediately, and customers can expect to see the benefits of the collaboration in the coming weeks and months.

The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data.

Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.

The perfect recipe for disaster: Millions of eager, impatient guests who feel they overpaid are paired with stressed, overworked hotel workers. Find out what you can do to prevent problems.

Global hospitality management and real estate group leverages Cloud5 contact center expertise to provide reservations and guest relations services to international guests.

With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.

After a banner year, Replicant plans additional expansion of its AI-based solution.

Accor/Ennismore chose Quicktext for the integration of their Conversational AI, but also to benefit from the derivative features of AI such as enriching the hotels’ CRM, feeding the call centers, optimizing SEO with AI-powered snippets, and more.

Talkdesk supports iconic travel and tourism brand on journey to the cloud.

Reliable agents are impossible to find amid the ongoing Great Resignation. Call volumes are wildly unpredictable. And Covid-19 has created all-new expectations and anxieties among travelers.

Stop overworking hotel staff or relying on outdated and clumsy IVR systems in order to convert leads to reservations or answer FAQs.