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A collection of news, articles and other featured content about Call Center.

Give Your Guests More This Season with Advanced Phone Technology

Here are three ways advanced phone technology can benefit your restaurant this holiday season and beyond.

hidden ridge resort

Banff Lodging Company Centralizes Call Center Operations, Revenue Management

The independent resort chain taps Maestro PMS to help deliver a high touch guest experience, with all properties on one database for simplified sales.

Odyssey Cx platform records every incoming call from the moment it is answered by an agent.

Talkdesk easy customizations, Salesforce integration and system scalability are key components to winning trivago business

But new technologies can ensure that payment card data and other personally identifiable information taken over the phone is kept secure and never held in the contact center infrastructure.

Combining customer service with the latest technology will streamline operations and make guests happier.

Hotel and conference center operator leverages group reservations technology to divert bookings online, resulting in a significant reduction in call-center costs and the ability to provide guests with extensive and more personalized event information.

RRT's virtual call center allows for more cost-effective and flexible model that adjusts to the restaurant's call volumes.

Through an orchestrated multi-datacenter, multi-cloud provider configuration, Above Property brings a new level of speed, stability and scalability to the travel industry.

Latest versions of inter-department communication and job dispatch software offer hoteliers features designed to maximize efficiency and guest satisfaction

Penn Station East Coast Subs adds mobile and online ordering powered by Onosys

The platform will allow for speedier ordering processes and drive commerce operations more efficiently.

Company adds full service ACD (automated call distribution) to its Voiceware platform to help hotels streamline call center operations, reduce costs.

Hospitality International hotel owners will have access to Sabre's CRS, booking system and call center services.

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