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The Time Nyack Hotel Offers Guests New Experience With Amazon Alexa

The Time Hotel in Nyack, New York, said it is engaging guests with Amazon Alexa.  With a fresh new take on hospitality, the Dream Hotel Group, which operates The Time Nyack, chose Volara to provide the software that manages voice interactions with their guests.

Planning a wedding?  Thanks to this new technology, The Time Nyack now offers brides and grooms the chance to welcome their wedding guests with a personal greeting in their own voice over the Amazon Echo Dot. Hosting a corporate retreat?  The Echo Dots at The Time Nyack can share an in-room welcome in the CEO’s voice with the entire team to get them excited and engaged.

Every guest can have the services of the hotel, whether concierge, housekeeping or valet, at the tip of their tongue.  Next time a guest forgets his toothbrush, there is no need to pick up the phone. He can just ask Alexa to have one sent up to his room.

“The Time Nyack brings modern amenities to a boutique hotel environment in the heart of the Hudson Valley. The Volara-powered Amazon Echo Dot devices found in our guest rooms are well equipped to handle guest requests, like helping them find local restaurants, music, amenities and events,” said Christian Cooper, Vice President of Information Technology at Dream Hotel Group. “Volara’s software not only allows us to manage the voice interactions with our guests, but also to route requests to the appropriate member of our staff.” 

New York-based Volara is the provider of hospitality-specific software for devices like the Amazon Echo, turning the widely used hardware into a hotel business tool that guests actually want to use. When a Volara-powered Echo is deployed in a hotel room, guests can prompt Alexa with questions typically asked of a hotel concierge, valet, housekeeper or bellman. Responses from Alexa are tailored to the hotel’s unique brand and are easily updated in real-time by hotel staff. The solution provides an easy, fun way for guests to request services when needed without the hassle of a call to the front desk.

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