Tattle, a customer experience improvement (CXI) platform that uses artificial intelligence (AI) to find the largest opportunities to improve guest satisfaction, has joined the Brink POS integration ecosystem.
As the COVID-19 pandemic continues, many restaurants are increasingly leaning in to off-premises ordering. With off-premise revenue accounting for anywhere from 60 to 80% of a restaurant's overall revenue, the quality of the off-premise guest experience has now become paramount for operators, says Tattle.
Using transaction data from Brink POS, Tattle’s 50 to 70 question surveys provide restaurants with actionable feedback based on their guests’ on-demand ordering experience.
Tattle enables restaurants to measure off-premise data more effectively, allowing them to assess their guests’ delivery and takeout experiences so they can maximize operational improvement and guest recovery—two key contributors to ROI.