Tattle Integrates with Brink POS

Anna Wolfe
Senior Editor, Restaurants

Tattle, a customer experience improvement (CXI) platform that uses artificial intelligence (AI) to find the largest opportunities to improve guest satisfaction, has joined the Brink POS integration ecosystem.

As the COVID-19 pandemic continues, many restaurants are increasingly leaning in to off-premises ordering. With off-premise revenue accounting for anywhere from 60 to 80% of a restaurant's overall revenue, the quality of the off-premise guest experience has now become paramount for operators, says Tattle.

Measuring Off-Prem 

Using transaction data from Brink POS, Tattle’s 50 to 70 question surveys provide restaurants with actionable feedback based on their guests’ on-demand ordering experience.

Tattle enables restaurants to measure off-premise data more effectively, allowing them to assess their guests’ delivery and takeout experiences so they can maximize operational improvement and guest recovery—two key contributors to ROI.

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