Starwood Hotels & Resorts Ensures Quality of Strategic Mobile Initiatives

Starwood Hotels & Resorts Worldwide, Inc. has announced that it uses the Keynote DeviceAnywhere platform to test compliance of dozens of mobile apps and websites created for all of Starwood’s groups and properties, including Westin®, Le MÉridien®, Sheraton® and others, with corporate branding standards. These mobile apps and websites enable customers to find hotels, learn about services, view pictures of properties and rooms, book reservations and more. The company’s global online compliance team has benefitted from the ability to simply go to the Internet, use any device to access any mobile website or device-specific mobile app and review content and functionality.

 

Over a one month period, Starwood testers were able to perform manual testing of their mobile apps and websites using the world’s largest real device, cloud testing library - DeviceAnywhere. Testers were able to remotely interact and control every aspect of the mobile device including pressing handset buttons, viewing LCD displays, listening to ringers and tones, playing videos, tapping and swiping touch screens, muting, powering on/off, downloading apps, sending/receiving messages and anything else they could do if they held the physical device in their own hands.

 

As a result, testers were able to start working immediately. This allowed the group to easily review and audit every site. If one of the testers found something that didn’t look right, he or she could easily select from DeviceAnywhere’s long list of real devices to look at the app on a different device or version to determine whether the problem was with the app or with the way it rendered on a particular device.