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Spoleto Partners Implements Mobile Ordering to Give Customers Unique Order Ahead Experience

Spoleto USA, a fast-casual Italian restaurant that combines the speed of quick service with the sophistication of gourmet-quality food, has turned to NCR Corporation, for its cloud solution that allows customers to place mobile orders, pay directly from their smartphone and jump the queue in store all from a mobile app. Designed to create a simple ordering and rewards experience, the app's features include a mobile ordering system, mobile pay, and a digital loyalty card to keep track of rewards.

Since implementing the mobile ordering solution, the order-to-service cycle runs more quickly, enabling Spoleto to serve guests faster and shorten restaurant wait times leading to improved guest experience and service. With locations on and near college campuses in Florida and California, Spoleto needed a unique way for students and young professionals to easily interact with their brand using a digital platform. 

“The partnership with NCR continues to drive the digital platforms of our brand.  They are finding innovative and integrated solutions that will allow us to scale nationwide with the most advanced digital strategies, including our new Spoleto app,” said John Velasquez President & CEO of Spoleto USA.

Spoleto was already using NCR Aloha platform-of-sale software and chose to extend its omni-channel consumer engagement capabilities using the NCR Engage Mobile platform, easily adding the ability for Spoleto customers to order their favorite dishes ahead of time, bypass the long lunch lines and earn great rewards while they do it. Spoleto chose this option because it delivered one complete solution that captures and manages transactional data, order information and loyalty rewards across both physical and digital channels.

In a matter of weeks leveraging NCR’s reliable cloud-based infrastructure, Spoleto was up and running with a fully-branded, mobile app experience that includes order ahead, loyalty, stored value capabilities. Marking the occasion with a launch party in Orlando, they quickly rolled the app out to all locations.
“We are excited by the possibilities we now have to significantly shorten lines at our restaurants, give our guests convenience and drive additional revenue for our brand” said Luis Pestonit, IT manager for Spoleto.
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