Social Networking

Ruby Tuesday Finds Smart Insights in Social Intelligence

Social media monitoring maintains customer satisfaction across 800 locations.
Analyzing Feedback Helps International Hotel Group Maximize Revenue

Melia Hotels International renews partnership with ReviewPro.
Should Your Restaurant Ban Foodstagramming?

The case for banning real-time dining photos may be a detriment to the benefits of social engagement and word-of-mouth marketing.
Plumfare Acquired by Groupon

Mobile discovery app has been bought by the couponing giant.
Jack in the Box Restaurants Launch New Vine Campaign

Jack in the Box utilizes mobile video platform for fresh promotion.
The Property Management Puzzle

Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich. Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed. HT spoke to both hoteliers and PMS vendors for feedback on trends ranging from cloud-based solutions to expanding mobile capabilities, the possibilities rich data can provide in personalizing the guest experience, and more.
Google+ to Surpass Facebook by 2016

CoMMingle offers service for hotels to be prepared for engaging guests through the increasingly popular Google+.
Denny's Canada Launches All-in-One Mobile App

New mobile application combines rewards, offers and a social platform.

App Offers Rewards for Rating and Check-Ins