Taking Control of Telecom to Improve Guest Engagement & ExperiencesA BYOC approach can be a key element to help the hospitality industry stay one step ahead of customer demands and remain competitive. LoungeUp Improves Its Messaging Tool to Optimize Guest Request Management The messaging tool has been transformed into the Guest Messaging Hub, which centralizes conversations and guest requests. WebRezPro Integrates Akia Guest Messaging Combined solution automates communications and contactless check-in for improved guest experience. Study Reveals 450% Surge in Consumers Texting Main Street Businesses, Restaurants and Salons During COVID-19 Pandemic With 98% of all text messages opened and 95% responded to within 3 minutes of being delivered, texting is one of the easiest and most immediate ways for businesses to strengthen consumer relationships. From the Information Age to the Contactless Era The new guest experience means interacting with hotels via a device in the palm of your hand both for safety and for convenience. Lightspeed Adds Order Ahead Feature Restaurants can now send real-time status updates via text message, so customers can track their orders. CASE STUDY: Papa Gino’s & D’Angelo Grilled Sandwiches Augments Direct Mail, TV Ads with SMS Messages During the pandemic, PGDA saw mobile messaging deliver an average Return of Marketing Spend of 440%, higher than any of its other marketing channels. Denver Food Hall to Use QR Codes, SMS Junction Food & Drink will open next month and will include curbside, delivery and 4,000 square feet of outdoor dining. Judgment Day: The Time Has Come to Appraise Your Hotel Tech Investments Hotels must identify what tech is most valuable to sustaining business right now and reconsider the rest. Text Messaging Gets New Life Amid COVID-19 The humble SMS can be used to limit in-person interactions, prevent queueing, notify guests of new safety measures, and more. First Previous 6 7 8 9 10 Next Last
