SMS (Short Message Service)

Caesars guests who engage with Ivy, a 24-hour virtual concierge service, rated their overall experience an average of five points higher than guests who knew about Ivy but did not engage.

Texting has led to quicker responses from members, increased RSVPs and a boost in responses from prospective members.

Carneros was drawn to ALICE for its ability to consolidate, integrate the resort's multitude of technologies.

Zingle also joins forces with Viator to message guests pre-arrival with nearby activity options.

Guest response to personal and direct text messages from hotel personnel is overwhelmingly positive.

Diners can place customizable orders with Wingbot, a virtual ordering assistant, through a series of mobile text messages and prompts.

Text messages alert guests when rooms are ready, confirm dinner reservations and help the hotel with guest recovery.

Prior to implementing ALICE technology, the hotel was noting all guest requests and work orders on a 4-copy carbon copy notepad.