For its assistance to the restaurant industry during a year like no other, Revel Systems was presented with Hospitality Technology’s Industry Hero Award.
In March 2020 as the restaurants and retailers faced unpredictable new obstacles, Revel quickly realized it needed to serve clients in an entirely new way. Due to the flexibility of its cloud-based point of sale (POS) and business management platform, Revel rapidly introduced new features and product updates.
"Our agility allowed us to address many of the restaurant industry's challenges that were triggered by COVID-19."
In response to the pandemic’s unique market challenges, Revel’s product team reimagined the company’s entire product roadmap to accommodate the evolving needs of restaurants and retailers. Among the list of robust features and products added in 2020: delivery management, SMS order updates and contactless payments.
In April 2020, Revel debuted a new standalone online ordering solution, Revel Go, that could be added to a business’s operations -- regardless of their POS solution, and also created the Revel Relief Program, allocating $1 million in relief funding for clients experiencing excessive hardship due to COVID-19.
Last year more than 4,000 clients added Revel’s native online ordering solution as safety precautions and lockdowns forced businesses to rethink the way they reached customers.
Watch Chris Lybeer, Chief Strategy Officer at Revel Systems, accept the Industry Hero award.
Increased Client Communications
Continuing to prioritize the long-term success of its clients, Revel also focused on increased client communications, including a weekly newsletter and website landing page. These channels provided links to external financial resources, online educational forums and webinars, and Revel process updates.
Lastly, Revel dedicated resources to assist communities impacted by COVID-19. As a corporate sponsor of the Giving Kitchen—a non-profit that provides emergency assistance to food service workers in need—Revel helps back a critical outlet for the food service industry. Revel also promoted the Step Up to the Table movement, a challenge designed to promote the purchase of gift cards to support local restaurants.
Revel Systems was one of six Industry Hero award winners at the 26th annual MURTEC (Multi-Unit Restaurant Technology Conference), which was held virtually, “online everywhere” on April 13 and 14. The winners of the 2021 Industry Heroes Awards are: CMX, Concept Entertainment Group, Dickey’s Barbecue Pit, Fazoli’s, Jersey Mike’s Franchise Systems, Inc., OneDine, Puncch and Revel Systems.
Top Women in Restaurant Technology and Industry Heroes winners were chosen by Hospitality Technology magazine and members of its Research Advisory Board. Winners will be profiled in the Summer 2021 issue of Hospitality Technology magazine and in digital profiles on hopsitalitytech.com in the coming weeks.