For its assistance to the restaurant industry during a year like no other, Revel Systems was presented with Hospitality Technology’s Industry Hero Award.
In March 2020 as the restaurants and retailers faced unpredictable new obstacles, Revel quickly realized it needed to serve clients in an entirely new way. Due to the flexibility of its cloud-based point of sale (POS) and business management platform, Revel rapidly introduced new features and product updates.
"Our agility allowed us to address many of the restaurant industry's challenges that were triggered by COVID-19."
In response to the pandemic’s unique market challenges, Revel’s product team reimagined the company’s entire product roadmap to accommodate the evolving needs of restaurants and retailers. Among the list of robust features and products added in 2020: delivery management, SMS order updates and contactless payments.
In April 2020, Revel debuted a new standalone online ordering solution, Revel Go, that could be added to a business’s operations -- regardless of their POS solution, and also created the Revel Relief Program, allocating $1 million in relief funding for clients experiencing excessive hardship due to COVID-19.
Last year more than 4,000 clients added Revel’s native online ordering solution as safety precautions and lockdowns forced businesses to rethink the way they reached customers.
Watch Chris Lybeer, Chief Strategy Officer at Revel Systems, accept the Industry Hero award.
Increased Client Communications
Continuing to prioritize the long-term success of its clients, Revel also focused on increased client communications, including a weekly newsletter and website landing page. These channels provided links to external financial resources, online educational forums and webinars, and Revel process updates.