Resort Ups Satisfaction Rating with Group Reservation Management Solution

With a meeting planner satisfaction rating of 98.6%, La Costa Resort and Spa is a strong contender within the Southern California meetings market, but the hotel cannot rest on its laurels in this exceedingly aggressive segment.

 

Energized by its recent $50 million renovation, La Costa announces its deployment of Passkey's GroupMAX group reservation system, to help meet and surpass the needs of its meeting planner clients, while creating new ways to drive incremental revenue from its group guests.

 

As its preferred group reservation management solution, GroupMAX offers La Costa's meeting planners boundless insight into their hotel blocks and bookings. With solutions that include a professional booking website, a seamless reservation process and transparent real-time access to inventory data, planners can be confident their contracted room blocks will be filled, mitigating the risk of exorbitant, unnecessary attrition fees.
 

Beyond bookings, by incorporating GroupMAX into La Costa's sales and services process, the property can spark actions among group bookers that lead to vast incremental revenue gains. GroupMAX's booking engine offers an array of online avenues to up-sell to groups prior to, during or after their stay. Whether it's a discounted spa treatment, an economical suite upgrade or exclusive repeat stay offer, GroupMAX's proactive up-selling entices guests to enhance their stay and provides ample opportunities for La Costa to nurture guest relationships and drive ancillary profits.