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Resort Launches Guest Service Experience System

French Polynesia’s newest luxury resort and eco-destination, The Brando, has launched a guest service experience system in collaboration with Asia Pacific’s leading hotel technology group, McLaren Technologies.
Located on the South Sea atoll of Tetiaroa, 30 miles north of Tahiti and once famously owned by Marlon Brando, the luxury eco-resort now offers the best non-invasive, intuitive technology for guests - without detracting from the amazing natural appeal of the island.
McLaren Technologies Managing Director Matthew White said The Brando represents the ultimate retreat experience for luxury travelers.
While the resort is already famous for ‘reconnecting’ guests with nature (and each other), McLaren’s role was to literally connect the resort in terms of digital, self-service solutions. Guests staying at The Brando will find a personal touchscreen tablet in their villa installed with a guest service application called ICE (Interactive Customer Experience™), created by Intelity.
ICE Bedside was installed throughout all 35 villas at the resort. Guests can use ICE to make direct requests to the hotel staff for specific services, such as ordering 24-hour in-room dining, housekeeping needs and much more. ICE also allows the tablets to be used as alarm clock-radios and to replace traditional print materials by storing information digitally.
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