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Popeyes Franchisee Reduces Manual Data Entry by 20-25 Hours per Week, per Location

Popeyes franchisee SF Management, based in Buffalo Grove, Ill., takes pride in its ability to provide quality dining and customer service that keeps customers coming back again and again. However, its restaurants were struggling with point of sale (POS) hardware and software that was severely outdated.
After considering many different options, SF Management chose the Touch Dynamic Pulse All-in One POS terminal and POSsible POS software. Designed specifically for foodservice and retail environments, the Pulse All-in-One system offers features that expedite workflows such as an easy-to-use capacitive touchscreen, a powerful Intel Celeron Quad Core J1900 processor for maximum operating efficiency, and a fanless system for peak performance in harsh conditions typically found in quick service establishments.
SF Management found the Pulse technology to be the ideal candidate to pair with POSsible POS software based on its small footprint, all-in-one design, robust construction, ease of setup and installation, and compatibility with peripherals such as the Epson TM-T70II printer and Logic Control kitchen display solution.
POSsible features a modern user interface, the ability to easily change menus, and a range of modules that help manage back office functions such as inventory/food cost management, vendor management, and flexible couponing.
SF Management found it took one evening per restaurant to install this solution at its 13 restaurants in the Chicagoland area. Most installs involved four Pulse terminals and POSsible POS licenses, six receipt printers and two kitchen display solutions. Training employees on the system took about two hours.
With the new solution in place, the Popeyes franchises are able to offer more accurate orders in less time. The all-in-one design of the Touch Dynamic Pulse and the graphical user interface of POSsible POS software make order input, payment processing, and receipt generation fast and easy.
"The lunch rush at Popeyes produces high volumes of transactions,” said Miles Avner, director of operations for SF Management. “We are able to serve larger crowds faster and more efficiently with the new platform.”
Additionally, integration with the kitchen display system, allows orders to flow quickly and seamlessly from the POS to the food preparation area, decreasing the time each customer waits for an order. It also eliminates reliance on paper order tickets, minimizing the potential for errors.
SF management also leverages the system to generate coupons that can be customized to help it attain specific marketing and other business objectives while simultaneously enhancing customer satisfaction.
SF Management is also benefitting from integration with the back office. Prior to installing the solution, it had no enterprise reporting system to track food costs, inventory counts, purchasing, and labor reporting. Store managers spent countless hours each week conveying these statistics to the Popeyes corporate office using Microsoft Excel spreadsheets. However, a switch from manual methods to POSsible’s Enterprise Back Office module allows the system to integrate directly with ingredient vendors’ systems for direct ordering. This translates to a saving of 20 to 25 man hours per week, for each location as well as 10 to 15 man hours per week in the corporate office. This will yield a complete ROI in the technology in less than six months.
"Our old system lacked the high-tech functionality the new solution provides,” Avner concluded. “It brought our technology into the 21st century.”
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