Panera's Mobile App Powers Contactless Dine-In

Panera is launching Contactless Dine-In nationwide. It's a new feature in the Panera Mobile App that allows guests to order their favorite Panera meals on their own devices for plated dine-in service.

Now available in most Panera bakery-cafes, Contactless Dine-In helps guests avoid lines or shared devices like kiosks or pagers, and joins Curbside, Drive-Thru, Rapid Pick-Up and Delivery as one of the many ways guests can order their Panera favorites when they want, how they want them.

There's An App for That

Contactless Dine-In ordering is easy and seamless via the Panera app. MyPanera members and guests who have push notifications enabled on the Panera Mobile App will be alerted of this new service as soon as they step into the bakery-cafe. Upon opening the App, guests just need to select the Dine-In option to place a Contactless Dine-In order and the cafe will receive the order. Once ready, the guest receives an email and, if opted in, can also choose to receive a text and/or push notification, and the food is served plated at the Panera pick-up counter. This just-in-time order ready notification allows guests to quickly get their meal, avoiding waiting at the counter.

[Contactless Solutions for Restaurants]

“Panera is constantly innovating our technology to respond to the ever-shifting needs of our guests, and Contactless Dine-In is a great example; in fact, we sped up the national rollout to provide a solution for today’s guest concerns,” said George Hanson, SVP, Chief Digital Officer, Panera Bread. “Now, guests can avoid lines or shared devices and simply order from a quiet corner of the bakery-cafe. With options like Curbside, RPU, Drive-Thru and now Contactless Dine-In, our guests can order in a way that best suits their needs.”

Contactless Dine-In is ideal for guests who would like to dine in the bakery-cafe, but would prefer to avoid waiting in the cashier line, using the kiosk, or waiting at the order pick-up area.