Operations

Catering sales remain one of the fastest growing areas of the restaurant industry, representing a critical source of revenue. Whether a restaurateur already has a successful catering program or is looking to implement one, learn the top four essential best-practices to building a winning catering and delivery program.

The competitive QSR marketplace relies on more than speed of service alone to draw valuable customers in the current economy. Arby's takes its guest feedback mechanisms up a notch with a real-time customer service reporting system to provide superior guest satisfaction and boost employee morale.

The mobile application allows hoteliers the ability to access real-time property data points including daily, weekly and monthly ADR, REVPAR and Occupancy stats. Features that track guest room availability, guest status, and room status are also offered.

North Carolina's largest operator of independent full service hotels will implement Alloso Technologies' Portfolio One to provide in-depth financial reporting, expense management, and analytical capabilities for Summit's portfolio of hotels.

Property management system integration is one of the key pain points in any lodging operation, given the vast number of systems that any one property runs and the number of vendors involved. Operators share their top strategies for integrating the PMS with other hotel systems.

Flawless cellular coverage drives personalized guest request fulfillment at the Mandarin Oriental, Boston. Learn how the management team is able to guarantee superior guest service, while providing its guests with strong cell phone reception.

PBworks' Project Edition combines hosted collaboration and project management to dramatically improve productivity and client satisfaction for professional services.

Designed exclusively for deli, QSR and fast casual caterers, MonkeyMedia Software's MonkeyCatering 3.0 has been updated with powerful new features for improved performance and efficiency.