Operations

It is hard to believe that only a few years ago, Joie de Vivre hotels had a very disjointed IT operation, with no standardized or centralized property management system. Learn how the hotel brand is able to manage its 38 hotels and PMS environments through a hosted application from MICROS.

Internet-hosted applications, commonly referred to as cloud computing, are poised to be technology's next "big thing," revolutionizing the way that businesses store and access information. With applications that cater to of bevy of functions, experts are predicting that 20 percent of what we do in IT will be hosted or "in the cloud" by 2013. HT de-clouds the hosted Web-service mystery to reveal what it is, and how hotels and restaurants can leverage this technology to promote efficiency and cost savings.

An Ernst & Young survey finds that major global hotel operators are refocusing operations and fortifying cash positions to navigate downturn and position for future growth.

Lodgian Inc. is using a Web-based sales and catering software solution from hotelSystemsPro to track sales goals, control corporate accounts and more.

A new era of business intelligence tools are enabling hotel managers to proactively ensure that the correct plan is in place to meet financial expectations. Drive staff accountability and cut operating costs with real-time information into business and performance metrics.

When employees use company technology for personal reasons, confidentiality and productivity aren't the only factors at risk. Protect hospitality operations from both legal operational pitfalls by forming and enforcing an inclusive policy.

Each unique hotel property requires a property management system that best suites its individual needs. Before investing in a PMS, read what operators are saying about their systems in this second annual peer review.

The recent deal between Trust International and Hotel Booking Solutions Inc. will expand automated real-time online connectivity between hotel brands and tour operators worldwide.