Mohegan Sun Adds Wireless eTray Technology to Guest Rooms
Bartech has partnered with the Mohegan Sun Casino & Resort to implement its advanced eTray solution, a platform that allows hoteliers to sell non-refrigerated products within the guestroom without the need for an existing minibar.
As reopening properties face the need to adapt services to address guest concerns over potential health risks, Mohegan Sun's adoption of the eTray provides the casino resort with the ability to conform to a more guest-centric approach where an array of non-traditional purchase items can be instantly made available in-room and without requiring guests to come into close contact with staff or other guests. Consumers are seeking out contactless options. In response to the pandemic, customers’ desire not to touch anything has risen from that-would-be-nice to must-have, and restaurants, hotels, casinos and theme parks are responding accordingly.
Costing approximately one-quarter of the price of a fully automated minibar, the eTray has full wireless operating abilities using a module that is directly integrated into the solution's electronics. This provides properties such as the Mohegan Sun with the seamless ability to remotely monitor and manage individual guestroom inventory levels, with staff only entering guestrooms to replace products when notified by the system and therefore reducing any unnecessary room entries that may lead to contamination or direct contact with guests. As a non-refrigerated point-of-sale platform, this includes providing guests with safer access to items such as headphones, cellphone chargers, headache pills, bottled water, hand sanitizer, face masks and much more. Any items removed are automatically transmitted as purchases to the PMS to ensure appropriate billing while directing employees to restock and sanitize eTray units and merchandise once a guest checks out.
"All hospitality-based businesses are currently having to reevaluate how they cater to their guests to make sure that their safety comes first while still providing access to amenities that are essential in offering a comfortable and enjoyable stay," said George Galinsky, Senior Vice President of Marketing at Mohegan Sun. "Bartech with its eTray solution provides us with the vital flexibility that we need to ensure that each guest can still obtain satisfaction without placing their health at increased risk, and allows us to implement an advanced guestroom F&B operation that ensures our property continues to receive a significant source of alternate revenue."
As with all other Bartech minibar solutions, the eTray provides hoteliers with full customization abilities in order to be able to adapt to any specific need or guestroom design. This includes being made available in virtually any size, color and finish along with the option of implementing the solution with leather. The eTray can also be offered as either a single or multi-tiered tray to accommodate a wide array of products depending on specific hotel or guest needs.