MGM Resorts Launches Poolside F&B Ordering, Delivery

Mojitos gone mobile: poolgoers at MGM Resorts’ Las Vegas Strip properties can order their next cocktail, beer or burger on a smartphone and have it delivered directly to their lounge chair or daybed. The company has launched the city’s first in-seat poolside mobile ordering system, currently available at select properties with full accessibility at all Las Vegas properties by June 1.

“The past year accelerated our investment in technology, bringing contactless interactions to every part of our resorts,” said MGM Resorts Senior Vice President of Food & Beverage Strategy Dominique Bertolone. “Our goal is to provide innovative, guest-centric experiences that deliver the world-class hospitality for which we are known.”

Each seat location is assigned a chair tag and number, along with a unique QR code that, once scanned, opens a familiar mobile ordering platform where the food and beverage selection process begin. From extra guacamole on a burrito bowl and medium temperature burger preference to making that margarita a double, guests can personalize every aspect of an order.

At checkout, guests will enter their seat number, name and payment information into the program for the order to be processed. Following, a confirmation screen will display the order number and guest name once the payment has been accepted, along with the option to have a receipt sent via text or email to the mobile device. When the order is ready, an MGM Resorts employee will deliver the items to the guests’ seat location, ensuring a seamless process within the Las Vegas poolscape destination.

The poolside ordering platform, powered by hospitality software company Agilysys, is available at the following MGM Resorts Las Vegas pools:

• Now Available:
  • Bellagio
  • ARIA
  • Vdara Hotel & Spa
  • MGM Grand
  • Mandalay Bay
  • Delano
  • The Mirage
• Available Week of May 17:
  • Park MGM
  • NoMad Las Vegas
  • Luxor
  • New York-New York
  • Excalibur
• Available June 1:
  • The Signature at MGM Grand

Traditional ordering remains available for guests who prefer that option.