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Marriott and Hilton Operator Ups Sales with Cloud-Based System to Centralize Sales

North Central Group has implemented the hotel SystemsPro hotel SalesPro Multi-Property Sales and Catering System and hotel WebSpace online marketing solution. North Central Group (NCG) owns and operates 31 upscale Hilton and Marriott select-service hotels in major markets from Arizona to Wisconsin. NCG also uses hotel ServicePro, hotel SystemsPro’s hotel maintenance solution that preserves property and asset value and improves guest service, in all properties.
hotel SalesPro enables North Central Group to sell more effectively across all brands in all markets. North Central Group implemented cloud-based hotel SalesPro corporate sales and catering at all its properties to standardize account processes and better manage hotel sales teams. hotel SalesPro enables the hotel group to sell more effectively across all its brands in all markets. The system provides standard contracts and meeting space templates to simplify management oversight. NCG moved all of its Hilton sales accounts from OnQ to hotel SalesPro to simplify account management and reporting.
Several North Central Group properties used hotel SalesPro in the past, but the process of continuously switching between multiple systems was time consuming.
North Central Group also implemented the hotel WebSpace online marketing and internet prospecting solution that aligns properties with local events to increase transient business. hotel WebSpace landing pages show information about the local event with a map and graphic along with the property’s name, distance from the event, and a convenient ‘book it’ button to simplify reservation booking.
hotel ServicePro is also used by the operations side of the organization at all hotels. It enables NCG to deliver an outstanding guest experience and maintain property value. It provides staff with special service requests to engage closely with guests and proactively meet their needs throughout their stay. hotel ServicePro tracks preventive maintenance schedules and safety inspections, maintains equipment records, and expedites guest requests. NCG installed hotel ServicePro in 2011.
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