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Luxury London Hotel Doubles Direct Bookings with e-Commerce Solution

The Leonard Hotel, a luxury boutique hotel of 48 rooms in London, UK, has selected GuestCentric as its booking engine provider. Right at the heart of London, one of the most vibrant capitals in the world, The Leonard Hotel is at the center of London’s top spots like Oxford Street, Marble Arch and Hyde Park. The hotel also prides itself of providing its guests with a truly intimate feel, with all accommodations designed and elegantly decorated in a traditional style, all with original period fixtures and a wealth of antique artwork.
Seeing GuestCentric’s integration with Siteminder’s channel manager, the Leonard’s management replaced the Booking Button believing it was much better aligned with the luxury positioning of the hotel. By the end of the first week, the investment on GuestCentric had already more than paid off.
Along with GuestCentric´s user-friendly booking engine, mobile optimized for all operating systems, The Leonard Hotel now has access to extensive reporting and analytics and advanced tools for merchandising of packages and add-ons, excellent ways to capture incremental revenue.
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