White Castle Tech Execs Share Vision for CX at Restaurant NextSusan Carroll-Boser, VP of IT, and Michael Guinan, VP of Ops, talk about the QSR’s “biggest leap technologically” since launching its app and how it will all come together with AI and machine learning in the next gen drive-thru. Three Steps to Help the Cruise Industry Prepare to Set Sail AgainBefore diving back into things, cruise operators should consider improving back office systems, their use of data & analytics, and the guest experience. White Castle Debuts Loyalty Program Craver Nation uses White Castle App to provide members with personalized discounts and offers. Noodle & Co. Leverages App to Raise Money to Eliminate Childhood Hunger Loyalty members can donate $2 to No Kid Hungry via its mobile app or in person and earn rewards. STUDY: Customers Who Wait Less than 2 Minutes are 4X More Likely to Return The volume of online Order for Pickup transactions increased 200% and more than 82% of consumers said they have used Order for Pickup from restaurant in the last six months. Original ChopShop Rolls Out Native Delivery Original ChopShop now delivers orders placed directly through originalchopshop.com or the new Original ChopShop Chops loyalty app. CASE STUDY: Papa Gino’s & D’Angelo Grilled Sandwiches Augments Direct Mail, TV Ads with SMS Messages During the pandemic, PGDA saw mobile messaging deliver an average Return of Marketing Spend of 440%, higher than any of its other marketing channels. Punchh Expands C-Suite Hiring spree includes Chief Product and Technology Officer, Chief Revenue Officer and Chief Financial Officer. Wyndham Rewards Teams Up with Home Chef, Offers Members Meal Kit Delivery Members earn 2,500 Wyndham Rewards points on their first box of meals, 500 points for every subsequent box. Text Messaging Gets New Life Amid COVID-19 The humble SMS can be used to limit in-person interactions, prevent queueing, notify guests of new safety measures, and more. First Previous 65 66 67 68 69 Next Last
