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L Resort Krabi Bridges Staff, Guest Communication Gap

The L Resort Krabi has partnered with Intelity to create a unique guest experience with ICE Touch (Interactive Customer Experience) on iPad. The partnership marks the first time the technology has been deployed in Asia and will provide guests with the power to customize their individual stays and increase the overall efficiency of the resort’s operations.

Intelity’s ICE technology will be available via iPads in each guestroom making it possible to order 24-hour room service, schedule an in-room massage, arrange transportation or access up to 30 additional amenities from anywhere in the resort simply with the touch of a finger. Through the technology, the resort is able to provide guests with a way to access, review and order services without even so much as a phone call, bridging the gap of communication between staff and guests in real-time.
Scheduled to open August 15, The L Resort is located in the Ao Nang beach area of the Krabi Province, Thailand. The property strives to create an environment that has a synergy between nature and the modern amenities. The deployment of ICE technology has enabled the resort to uphold its commitment to the environment while still maintaining a high level of luxury for guests. The technology is said to reduce printing costs by up to 90 percent.
In addition to the guest benefits and environmental impact, the customization of the guest interface reflects The L Resort’s brand messaging allowing the property to express its individual style and personality including a message from Professor von Puppet inviting guests to, “do their thing at The L.”

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