Kitchen United Adds to Pickup Locations
Ghost kitchen operator Kitchen United and Apex Order Pickup Solutions have expanded their partnership to offer self-serve automated food lockers at two additional locations in Garden City, New York, and Torrance, California, for their new Grab Go Eat concept. More people than ever before are enjoying the convenience of online and mobile ordering as well as contactless pickup. Smart food lockers for digital order pickup have become more prominent with the growth in the ghost kitchen channel as well as an increased appetite for contactless pickup among customers.
[75% of consumers prefer to order delivery direct from the restaurant, according to HT's 2021 Customer Engagement Technology Study.]
Apex's smart food locker technology allows Kitchen United to track their orders from creation to pickup, increase efficiency based on real-time data insights and ensure busy customers can pick up their food orders quickly and safely.
Apex smart food lockers are powered by its next generation software, ApexIQ, which provides a variety of levels of operator control and real-time analytics. ApexIQ helps operators increase throughput and transactions, reduce lines/wait times, while also providing real-time data and insights to enhance the overall dining experience.
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Customers order from the Kitchen United Mix app, website or kiosks and select the time they want to pick up their food from the locker location. Once the order is ready, Kitchen United employees simply scan a code to load the order into the locker. Customers, in turn, receive a unique pickup QR code to scan at the locker, take their order, and go on their way.
“Kitchen United has been using the Apex smart food lockers since the beginning of 2021 and we’re impressed with how simple they are for both our employees and our customers to use,” said Kitchen United Chief Operating Officer Joy Lai. “Placing Apex smart lockers in high-traffic or centrally located sites allows us to bring even more convenience to our customers by offering them not only the ability to order from multiple restaurants via a single platform, but also the option of picking up their food in a simple and quick manner.”