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The Jefferson Streamlines Food and Retail Ops with Agilysys

The Jefferson Hotel in Richmond, Va. selected the InfoGenesis POS and InfoGenesis Flex solutions from Agilysys, Inc. to streamline food, beverage and retail operations at the historic property, which is a member of Historic Hotels of America and Preferred Hotels & Resorts.
The Jefferson wanted both fixed and mobile point-of-sale solutions that would optimize food and beverage delivery in a variety of settings - from patio and restaurant dining to banquet service - and increase efficiency at the property's retail shops. Agilysys' InfoGenesis provided all the features and functionality the hotel needed to provide seamless service and offer a winning guest experience.
According to Walter Zalewski, IT director at The Jefferson Hotel, InfoGenesis is an ideal fit for the property, in terms of both technical and user requirements. "InfoGenesis and InfoGenesis Flex have all the bells and whistles of competing products, but they are presented in a more straightforward and user-friendly format," he said. "These systems are easy to learn, which is critical in terms of staff acceptance. I also appreciate the level of support we've received from Agilysys. From sales to implementation, everyone has been very approachable and consistently attentive to our needs and requests."
InfoGenesis is a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities and enterprise-quality configuration and reporting functionality. Designed for multi-unit and complex operations, InfoGenesis features a friendly user experience, real-time reporting and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail service and integrates with other Agilysys next-generation solutions and a wide variety of third-party providers. Unsurpassed in security protection, InfoGenesis includes tokenization and point-to-point encryption (P2PE) payment processing through leading payment gateway solutions, including Agilysys' rGuest Pay.
InfoGenesis Flex offers full point-of-sale functionality delivered on state-of-the-art tablets, providing a feature-rich mobile experience for restaurant and foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even when Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make immediate service adjustments as demand ebbs and flows. InfoGenesis POS and InfoGenesis Flex are available as on-premise or Software-as-a-Service (SaaS) solutions.
Built in 1895, The Jefferson Hotel is located in the heart of downtown Richmond and within minutes of the city's most popular attractions, restaurants and shopping. The property includes newly constructed luxury rooms and suites, two restaurants, fitness center, indoor pool, salon and spa, gift shop and floral shop. The hotel also features a full-service business center and more than 26,000 square feet of meeting and event space.
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