Jack in the Box Continues Digital Investments
Jack in the Box Inc.’s digital investments for 2023 include a new point-of-sale system.
In its Q4 2022 earnings call with analysts, the QSR, also known for its Del Taco brand, shared its accomplishments and challenges for the fiscal year ended October 2 and the year ahead.
Restaurant-Level Tech Investments
Last month, Jack in the Box revealed an overhaul of its online ordering and mobile app with an integrated loyalty program. (Jack in the Box also debuted a new off-prem prototype in Tulsa, Oklahoma.)
“We have made tremendous progress evolving into a more innovative and relevant digital-focused business. We are now a formidable competitor within the digital landscape with enhanced data-capturing capabilities, be our growing loyalty platform and our newly updated e-commerce app and new mobile website. These new capabilities will bring a more personalized, seamless experience to guests, while improving upsell and targeted offers,” said CEO Darrin Harris during the November 22 earnings call with analysts.
To continue that momentum, Jack in the Box will make additional tech investments in the year ahead, most notably at the store level. “…The guest experience opportunities goes beyond just e-commerce, and we are committed to making restaurant-level tech investments for 2023, including a new point-of-sale system.”
Integrations with other systems are driving POS purchase decisions for 71% of restaurants, according to HT's 2023 POS Software Trends Report.
These investments will be the foundation to modernize Jack in the Box for years to come, Harris said, adding that the “POS is the heart of any technology investment, enabling us to set the stage for future applications, software and tools like digital menu boards, AI and personalized in-store ordering. All of this supports enhanced operational capabilities, such as automation, to drive a more consistent guest experience and higher store-level margins.”
Jack in the Box’s system-wide sales, when excluding the 53rd week in prior year, increased 4.1%. Quarterly same-store sales growth was 4%, consisting of positive company-owned comps of 11.4% and franchise comps of 3.2%.
“…Price increases of 10.4% in the quarter and just over 8% for the full year certainly played a role in our comp performance,” explained CFO Tim Mullany during the November 22 call with analysts.
Frequency and loyalty amongst the Jack in the Box’s fans continue to boost the bottom line. “We also saw transaction frequency increase sequentially during Q4, a positive sign that we are earning increased loyalty and trial within our customer base. And we were able to hold on to our value consumers with transactions under $7 remaining flat versus Q3 even as pricing increased,” said Mullany.
Del Taco’s system-wide sales were up 4.2%, Dine-in, delivery, mobile and carryout continue to grow this quarter, contributing to topline sales.
Del Taco restaurant level margin was 15.9%, said Mullany. A full Q4 2022 earnings statement is available on the Jack in the Box investors site.