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Managing the Social Consumer

Transitioning to social CRM offers diverse benefits for restaurants and hotels ranging from deeper insights into guest behavior and preferences to faster feedback.

4 Ways to Make Data a Differentiator

Heeding analytic best practices yields insights into operations and customers

Efficient kitchens require intelligent resources to streamline operations and improve service

Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth

Experts offer advice on how best to leverage this fast advancing tool.

A well-built revenue management system can have a significant impact on a hotel's ability to predict occupancy, and the best room rates for any given period. Executives from Omni, Goodmanagement and Nordic Choice Hotels share their top system criteria.

Hospitality operators bring analytics to bear on guest wireless access.

Executives and consultants offer insights into how to overcome and avoid project management pitfalls.

Technology providers forge ahead with revenue management systems that allow hoteliers to drill down to the bottom line without sacrificing personal touches.

Businesses in all industries have come to realize that their data in their most valuable asset. In a roundtable with HT, subject matter experts offer insight into how hotels and restaurants can harness that data to gain a competitive edge.

Revenue managers have a decidedly difficult task in deciphering all the data that will lead to the best revpar possible. Modern technology is an invaluable tool in helping make this task less of a guessing game and more of a science.

It's no mystery that in the hospitality industry, having a reliable staff that provides excellent customer service is essential for success.

The passing of the Affordable Care Act (ACA) has brought with it tangible workforce management issues.

Proper pricing and distribution is a daily and hourly concern for hotels. Revenue managers discuss the latest technologies they are utilizing to increase visibility and drive value to their properties.  

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