Intelity's ICE Mobile iPhone App Offers Guests Hotel Services at the Touch of a Finger
An innovative guest service solution, Intelity's Interactive Customer Experience (ICE), has launched the latest phase of guest service functionality with ICE Mobile. Expanding to big cities throughout the Northeast and Mid-Atlantic, ICE Mobile is launching at notable properties including New York City's historic Roosevelt Hotel in Midtown Manhattan, the Westin Boston in the midst of the financial district and the only waterfront hotel in Maryland, the Annapolis Marriot.
ICE Mobile adds an exclusive and highly affordable layer to the already existing components of ICE by providing a customized application that transcends conventional informational tools to include full interactivity with all key areas of operation on and off the property. iPhone users directly download the application through the app store free of charge before stepping foot in the door. Hotels will have the ability to also easily market their customized app on their reservation site. From ordering room service and housekeeping requests to scheduling a night on the town with car service and finding the perfect babysitter, ICE has all the elements needed for a relaxing evening in or an adventurous night out.
The inexpensive mobile solution is fully customizable to each property and can pull all of the existing hotel systems together. ICE Mobile offers a seamless transition between the outside world and the needs of the everyday traveler with the capacity to schedule activities, including spa treatments and dinner reservations, arranges services, such as room service and valet, and allows users to customize their language preference so all guests benefit from this solution, no matter what country they call home.
The proven success of ICE at top hotels throughout North America paired with excellent beta testing results in 2009, paved the way for the ICE Mobile rollout at these properties at a time when consumers expect the highest level of guest service possible.