Hotel Technology Trends You Need to Know

Ard na Sidhe Country House in Co. Kerry, Ireland,  has created an infographic detailing several hotel technology trends that will be impacting the industry. Some of the key highlights from the infographic include:
  • The benefits of having a review widget on hotel’s website as reviews are an opportunity for hotels to improve customer service.
  • 60% of TripAdvisor users say that good management response to negative reviews makes them more likely to book.
  • 81% of hotels have Facebook in place, but other social media channels appear to be under-utilized with Youtube coming in next with only 33%.
  • 5G (5th generation mobile networks/wireless systems) have the potential for major benefits in the hotel including: extremely efficient check-in options, and enabling guests to choose a hotel room by viewing and exploring hotel in 3D images.

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