Hotel Des Trois Couronnes Adopts ALICE Suite

Hotel Des Trois Couronnes said it adopted ALICE Suite, a software-as-a-service solution that connects the guest to the hotel and connects all service departments within a hotel. It is the first European Leading Hotel of the World to utilize ALICE Suite. ALICE Suite drives guest engagement, as well as back of the house efficiencies by helping hotels respond to guest requests more efficiently, generate ROI from ancillary services, build more positive guest reviews, and achieve cost savings.

ALICE Suite is an end-to-end system that allows hotels to run on one platform, connecting guests with the hotel, and all service departments within the hotel to one another — fully incorporating all of the individual ALICE solutions listed below:

• ALICE Staff is a complete, easy to use request management software that connects front-desk, housekeeping, maintenance and food and beverage teams in real-time, providing quick and simple ticket management, monitoring for completion time, and real-time mobile app for service staff on the move.
• ALICE Concierge is a tool to keep the concierge team organized and to connect the concierge and the guest instantly and seamlessly, providing guests with instant responses to requests while saving the concierge time and effort in meeting those requests.
• ALICE Guest is a guest facing mobile, web and SMS tool, integrated to allow a full range of guest communication and functionality, pre-arrival and on property, including ordering services, real-time chat, and upselling.

ALICE is available as a stand-alone solution, and it is also fully integratable with PMS, POS, and all other third party management systems.