The Hotel in Brussels Embraces Guest-Facing Tech Increasing Loyalty & Satisfaction

The technology package for The Hotel Brussels in Belgium includes a variety of interfaces designed to allow guests to access a hotel's services including Intelity's ICE (Interactive Customer Experience) enterprise platform. This is comprised of: ICE TV, for in-room televisions, ICE Connect, for guests' laptops, and ICE Mobile, for guests' personal smartphones and tablets. Using their choice of these electronic devices, guests can perform functions such as ordering in-room dining, reviewing information about the hotel or local attractions, and scheduling wake-up calls.
The Hotel also installed Mobile Key by OpenWays to allow guests to bypass waiting in line for the traditional front desk check-in procedure and head straight to their room, using their mobile device as their room key. Even more conveniently, OpenWays and Intelity integrated their products so that, once a guest downloads the ICE app to their smartphone, Mobile Key exists as an accessible service through the ICE menu.

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