Caesars guests who engage with Ivy, a 24-hour virtual concierge service, rated their overall experience an average of five points higher than guests who knew about Ivy but did not engage.
Leveraging iBeacon technology and 3-D mapping, the hotel's interactive wayfinding mobile app provides guests with turn-by-turn, point-by-point navigation and directions in the palms of their hands.
After installing 576 access points at its 815 room resort, the peak number of devices concurrently connected to the network rose from 800 to 3,800 while trouble tickets were reduced to nearly zero per week.