Hospitality Rebuilds, Revamps, and Reopens

I am really looking forward to meeting restaurant operators and solution providers at MURTEC 2021: The Big Shift, our virtual event taking place online everywhere April 13 & 14! We’re lining up the kind of educational keynotes and panels that at­tendees expect from MURTEC, plus a number of truly interac­tive workshops and networking sessions that are as close to “live and in-person” as you can get right now. (Learn more at

And speaking of “right now”: We have spent the opening weeks of 2021 poring over data from restaurant and hotel operators to deliver strategic insights for this crucial time as hospitality rebuilds, revamps, and reopens. In this issue you’ll find the results of our two annual industry surveys, reflecting tight budgets and a persistent appetite for innovation: The 2021 Restaurant Technology Study: Building the “Next Normal” and the 2021 Lodging Technology Study: Reimagining Hospitality.

Restaurant operators and suppliers will want to turn to page 26 for news about the latest start- today tools from the Restaurant Technology Network (RTN), including the industry’s first — and only — Open API Framework. Our spe­cial report “QSRs: Pivoting From Quick to Quickest” delivers notable QSR tech wins that deliver efficiency and ROI.

At you’ll find the visually engaging (animated!) edition of the 2021 Lodging Technology Study: Reimagining Hospitality, plus Indus­try Outlook reports featuring insights from restaurant and hotel execs. Our site also features the latest updates from the Restaurant Technology Network (RTN), plus streaming educational sessions from HT-NEXT, Restaurant Next, the latest news, The Tech Chef Podcast with Skip Kimpel, and our in-depth special reports on tech trends and innovations. (The digital edition of our 2021 Restaurant Technology Study: Building the “Next Normal” will launch the week of March 29.)

As always, my digital door is open. Let me know what you think ([email protected]).

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