Honda Center to Add Cashless Transactions for NHL
Anaheim Arena Management (Honda Center) in Anaheim, California, has selected Appetize, now part of SpotOn, to power all concessions with cloud technology in advance of the NHL 2021-2022 season.
Guests at the 650,000-square-foot arena — home to Anaheim Ducks — will order and pay for all food and beverage through SpotOn’s contactless platform that offers a complete end-to-end solution tailored to the arena’s needs, ultimately improving the fan experience with faster and more convenient ordering. Honda Center is SpotOn’s 57th major league sports venue partner.
“We are thrilled to partner with SpotOn, continuing our goal of improving the fan experience at Honda Center,” said Jackie Slope, Vice President of Information Technology of Anaheim Ducks and Honda Center. “This software upgrade allows for increased functionality of fan’s mobile devices including improved cashless payments that will enhance our speed and quality of service, getting fans back to the action faster.”
For the partnership, SpotOn deployed a full suite of omnichannel solutions, including point-of-sale terminals, self-service kiosks and handheld devices that offer tap or scan payment options, such as Apple Pay and Google Pay, as well as kitchen display systems.
Enhanced guest experiences at Honda Center are powered by SpotOn’s next-generation cloud technology, including:
● Activate. The signature software is designed for order taking and staff productivity with a zero-training interface. It allows point-of-sale devices to switch seamlessly among stores, revenue centers, and service modes for maximum flexibility.
● Integrate. The platform for stored value, inventory, loyalty programs and ticketing includes a developer portal, dedicated community resources, and a library of existing software integrations. Operators have full access to data and analytics to improve their bottom line.
● Interact. The platform for self-service solutions and digital ordering options allows customers to use their own mobile device as a POS to scan and pay for items.
● Connect. Management and staff have access to this web-based management portal designed to power multi-site operations, giving Honda Center a real-time management, reporting, and analytics platform that can be accessed anywhere, anytime.
Contactless transactions are here to stay, and SpotOn anticipates a transformation of the sports, entertainment, and event management industry requiring technology upgrades to meet the needs of a changing consumer. Digital payments and real-time ordering are powerful tools in supporting SpotOn’s commitment to helping these venues emerge from the pandemic stronger than ever with a fully integrated business management platform, complemented by 24/7/365 in-person support. With SpotOn, operators can welcome guests back with the confidence in knowing their technology partner is there to help them streamline operations, enhance the guest experience, and grow revenue.
The NHL season officially kicked off on October 12.