HITEC NEWS: iTesso's Mobile Self-Service Solution Puts Hotel Services in Guests' Hands
iTesso has unveiled a self-service mobile solution that enables guests to select their own guestroom, as well as providing a host of other convenient benefits to both the guest and hotelier. The i4Guests solution integrates with the hotel PMS to display a real-time floorplan showing all available rooms-those that are vacant and clean-of the type reserved. Guests can also view vacancies within other room types, with offers to upgrade for a designated fee. This allows hotels to upsell the guest, creating opportunity for additional revenue. When completing the check-in process on a mobile device, including a secure payment transaction, the guest receives a personalized QR code for expedited keycard pickup at a lobby kiosk.
Designed to enhance guest satisfaction while reducing hotel operating costs, i4Guests can be accessed via any mobile Internet browser or from dedicated onsite kiosks. Along with the ultra-marketable guestroom-selection functionality, i4Guests allows guests to update registration details and profile information, and it even handles payment transactions with its built-in PCI-certified credit card processing capability. The i4Guests solution, which is hosted on the cloud-native iTesso platform, can be integrated with any hotel property management system.
Designed to enhance guest satisfaction while reducing hotel operating costs, i4Guests can be accessed via any mobile Internet browser or from dedicated onsite kiosks. Along with the ultra-marketable guestroom-selection functionality, i4Guests allows guests to update registration details and profile information, and it even handles payment transactions with its built-in PCI-certified credit card processing capability. The i4Guests solution, which is hosted on the cloud-native iTesso platform, can be integrated with any hotel property management system.