HITEC 2017 NEWS: KEYPR Enhance Platform with Voice, Chat, Mobile Device Management and Web Access

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HITEC 2017 NEWS: KEYPR Enhance Platform with Voice, Chat, Mobile Device Management and Web Access

06/20/2017
KEYPR, a technology company whose cloud-based platform connects the hospitality experience for guests, staff and management through mobile technology, announced four major enhancements which will be unveiled at HITEC Toronto. KEYPR Voice, Chat, Mobile Device Management (MDM) and Web Access open the KEYPR platform to an even broader audience and will be made available to all KEYPR customers at no additional cost.
 
These enhancements further differentiate KEYPR as a comprehensive hospitality technology platform connecting guests, staff and management.
 
New platform features that will be demonstrated at HITEC Toronto include:
 
KEYPR Voice
KEYPR Voice allows guests to use their voice to access all the services offered through the KEYPR platform. Guests can use the KEYPR app or in-room tablets to order, schedule and request services and amenities, activate room controls and more. Giving guests access to hotel services from the minute their reservation is active offers opportunities for hotels to increase revenue and deliver a more enjoyable and seamless guest experience.
 
KEYPR Chat
KEYPR Chat offers easy-to-use two-way chat functionality built right into the KEYPR platform. This new feature uses a combination of machine learning while also allowing direct staff interaction to provide guests an additional means of engagement both on and off premises. Staff can manage conversations through the KEYPR GEMS dashboard while guests can simply use either SMS or their favorite chat client (WhatsApp, Facebook Messenger, etc.)
 
Mobile Device Management (MDM)
High staff turnover in addition to security and privacy challenges have made it difficult for hotels to deploy back of house mobile technology. The new KEYPR MDM feature gives hotels the ability to set up, manage and track a fleet of staff mobile devices from the KEYPR GEMS management dashboard. Staff can access GEMS via mobile to respond to guest requests in real-time, while management can gain more insight into service delivery times and maintain greater control over staff activities on-property.
 
Guest Web Access
Through Web Access, KEYPR affiliates can provide guests a personalized web portal, offering all the services and amenities available via the KEYPR platform. KEYPR’s Web Access features a customizable & responsive mobile framework, enabling guest access without the need to download an app, while also fully integrating with each property’s existing website.
 
KEYPR is currently deployed across a portfolio of hotels, casinos and luxury residential properties. The company has brand deals with Denihan Hospitality, Proper Hospitality, LE Hotels and Greystone Hotels, among others. In June the KEYPR platform begins deployments in casinos starting with Odawa Casino Resort and Lac Vieux Desert, with more properties to follow in 2017.