Hilton to Roll Out Mobile Room Keys in 2015 at 100s of Hotels Across Four Brands
Hilton Worldwide is opening more doors for its guests through the scaled deployment of its latest innovation: mobile-enabled room key. Beginning in late spring of 2015, Hilton HHonors members staying at U.S. properties of the Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts and Canopy by Hilton brands, can simply and securely use their smartphones to access their rooms.
In July, Hilton Worldwide debuted digital check-in with room selection technology, now available at more than 3,700 hotels, and worldwide by the end of this year. This technology enables Hilton HHonors members to check in via their HHonors profile on desktop, mobile or tablet and choose the exact location of their room - right down to the room number. Mobile-enabled room key goes a step further in simplifying the guests' journey, allowing travelers to check-in, choose their room and access their room upon arrival entirely via the HHonors app on their smartphone.
Hilton is rolling out the technology in three phases across all U.S. properties of four brands:
Pilot testing at 10 U.S. properties in early 2015.
Mobile room key will be enabled at all U.S. properties of Conrad Hotels & Resorts beginning early 2015.
Rollout will continue across the U.S. properties of Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts and Canopy by Hilton properties beginning in summer 2015.
The technology extends beyond simply guest room access. First available on the Apple and Android versions of the Hilton HHonors mobile app, guests can use their smartphone to access other areas of each property that require a room key, such as the fitness center, executive floors, elevators and parking facilities, among others. Looking ahead to 2016, Hilton plans to deploy the technology at scale across 11 brands globally.
With speed and scale central to Hilton's digital strategy, the company is delivering as promised the global deployment of Hilton's digital check-in with room selection functionality - one month ahead of schedule. Room selection will be rolled out in its entirety by the end of this November at more than 4,100 properties globally.
Since the launch of room selection this summer, one-third of eligible guests have already used the function and more than 90 percent were "satisfied" or "extremely satisfied" with the experience and said they would use it again.
Hilton invites you to download our HHonors digital check-in and room selection app here.
In July, Hilton Worldwide debuted digital check-in with room selection technology, now available at more than 3,700 hotels, and worldwide by the end of this year. This technology enables Hilton HHonors members to check in via their HHonors profile on desktop, mobile or tablet and choose the exact location of their room - right down to the room number. Mobile-enabled room key goes a step further in simplifying the guests' journey, allowing travelers to check-in, choose their room and access their room upon arrival entirely via the HHonors app on their smartphone.
Hilton is rolling out the technology in three phases across all U.S. properties of four brands:
Pilot testing at 10 U.S. properties in early 2015.
Mobile room key will be enabled at all U.S. properties of Conrad Hotels & Resorts beginning early 2015.
Rollout will continue across the U.S. properties of Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts and Canopy by Hilton properties beginning in summer 2015.
The technology extends beyond simply guest room access. First available on the Apple and Android versions of the Hilton HHonors mobile app, guests can use their smartphone to access other areas of each property that require a room key, such as the fitness center, executive floors, elevators and parking facilities, among others. Looking ahead to 2016, Hilton plans to deploy the technology at scale across 11 brands globally.
With speed and scale central to Hilton's digital strategy, the company is delivering as promised the global deployment of Hilton's digital check-in with room selection functionality - one month ahead of schedule. Room selection will be rolled out in its entirety by the end of this November at more than 4,100 properties globally.
Since the launch of room selection this summer, one-third of eligible guests have already used the function and more than 90 percent were "satisfied" or "extremely satisfied" with the experience and said they would use it again.
Hilton invites you to download our HHonors digital check-in and room selection app here.