Front Desk

Solution allows hotel to eliminate front desk so management team can operate hotel from anywhere, at anytime.

Prior to implementing ALICE technology, the hotel was noting all guest requests and work orders on a 4-copy carbon copy notepad.

The hotel implemented ALICE Concierge to streamline task management and improve staff communication.

Ninety-three percent of consumers check-in through reception and 71% check-out at the front desk.

FCS partners with Neorcha to offer integrated online solution that connects back-of-house operations to front-of-house guest services to enable efficient management of guest requests.

The digital logbook in the cloud from HotelTap replaces paper messaging methods for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints.

InfoBoard from Flyte Systems displays local attractions, flight schedules, wayfinding and property amenities.

The partnership enables the two to deliver a secure, seamless platform that allows guests with appropriate authorization to bypass the front desk and use a smart device to enter their room.