Impulsify Enters the Hospitality Space with ShopPop
Impulsify, Inc. said it launched game changing technology for the increasingly popular hospitality grab-n-go lobby retail outlets commonly referred to as pantries, gift shops, or markets. ShopPoP is a self-pay kiosk specifically designed and certified for unattended retail purchases at lobby retail outlets. The kiosk allows guests to “Scan Below. Pay and Go!” when purchasing snack or beverage to improve overall guest experience – a process that currently requires standing in the check-in line to purchase items at the front desk.
Guests simply select an item, scan the product UPC using an integrated barcode scanner and charge to a room folio or pay by credit card using an Unattended Certified credit card terminal that accepts chip, swipe, tap and Android/Apple Pay. The guest may select to email or print receipt at the kiosk.
ShopPoP is the guest-facing version of ImpulsePoint, the patented Hotel Retail Management System that Impulsify launched in 2013. When guests scan items and pay at the kiosk, ImpulsePoint automatically reduces inventory and tracks analytics on that purchase in real-time. Front desk sales and kiosk sales aggregate into simple, actionable reporting on the back end to let managers know what sold, what’s running low, what isn’t earning its spot on the shelf to improve overall retail performance and guest experience.
In early testing, Self-Pay Kiosk use accounted for 55-76% of retail transactions conducted and increased retail revenue by 22%. This increase in sales could be attributed to a decrease in abandoned sales and “inadvertent theft” where the guest wants to pay, but the line at the front desk is too long so they either put it back or take it thinking they will come back and pay later, but rarely do. Another costly scenario involves the desk associate regularly giving products away because he is too busy with check-ins or front desk issues to stop and ring up a bottle of water.
ShopPoP is the first Self-Pay Kiosk fully certified for unattended payments. Through partnerships with Ingenico and Kioware – a Kiosk Management Software – ShopPoP meets all PCI requirements for Unattended payments and is certified with Oracle / Micros Opera and other major global hotel brand Property Management Systems for one click Room Charge capability. All cash transactions and alcohol purchases are still conducted at the front desk.