Front Desk

InterContinental Hotels Group pilots a new solution at two of its properties that gives guests the option to use their personal cell phone as a mobile room key.

The new features include customer facing technologies that will enhance the guest experience, streamline operations, and allow hotels to become more environmentally friendly.

The Red Rock Casino, Resort and Spa is able to field up to 400 calls and 200 in-person daily requests at the concierge desk, and has transformed its bell and front desk staff efficiency with the use of GoConcierge.

How do hotel guests react to the presence of self-service kiosks, and are they as quick as many claim them to be? Cornell University analyzes guest satisfaction results and the financial implications from 163 hotels that installed kiosks in their lobbies.

Select Starwood Preferred Guest members who opt to participate in the program will receive an enhanced SPG / Aloft-branded RFID keycard that allows them to skip the check-in line and go straight to the room.

Affordable Hospitality Group has selected PhoneSuite as the telephone system for its latest property due to the solution's ability to reduce the amount of time between transactions at the front desk.

Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way.

The new offerings feature hosted Windows desktops, email, websites, phone systems, back-up, security, 24/7 support and more for a completely outsourced IT solution.