NORTHWIND continues to enhance its Diamond Plus Service to help clients save time and increase revenue and staff productivity through the addition of live 1-on-1 on-demand training, new hire education and online Webinars.
The Hilton Garden Inn is to roll out a new workforce training program that will allow employees to use a specially designed PSP PlayStation video game to train for guest satisfaction scenarios.
Faced with outdated concierge and front desk practices that relied heavily on manual clerical tasks, the Peninsula Beverly Hills went in search of a solution that would allow staff to focus more of its time on guest interactions. By streamlining these time consuming tasks through the installation of a Web-based task-tracking and database solution, staff are now able to build closer relationships with guests.
The Seven Stars Resort is able to dedicate more time to customizing guests' experiences instead of filling our paperwork thanks to the recent installation of a concierge assistant.
The next generation traveler is a demanding guest, not in the context of a guest who is never satisfied, but in the context that they have grown with technology and expect hotels to adapt to technology. Learn the top four solutions that will have their tongues wagging.
The latest in property management solutions are not only innovative but sure to raise the industry bar. Web capabilities, customizable systems, and SMS messaging are among the latest in PMS capabilities.
