At the end of July, HT reported on how a brand-new boutique resort at the University of Florida – Hotel ELEO -- would be delivering a mobile-first guest experience via its partnership with Intelity, a provider of a comprehensive guest experience platform for the hospitality industry. Using a branded mobile app, created by Intelity, Hotel ELEO guests can tailor their services to their preferences before, during and after their stay. For example, the app allows travelers to find hotel and amenity information, make reservations, and more directly from their smartphone or tablet. Meanwhile, Hotel ELEO can use SMS and in-app messaging to connect with guests in real-time.
To learn more about this app and Hotel ELEO’s partnership with Intelity, we spoke to both Robert Stevenson, CEO, Intelity and Jason Dugan, Director of Sales, Hotel ELEO at the University of Florida.
What’s special about Hotel ELEO’s mobile app?
STEVENSON: The mobile app for Hotel ELEO at the University of Florida makes contactless service simple for guests and team members. It provides guests with full access to amenities and services directly from their smartphone or tablet. Mobile check-in and mobile key capabilities enable guests to skip the front desk and head straight to their room—a completely hygienic and secure check-in process. An added benefit is that the app enables hotel staff to communicate directly with guests via push notifications, promotions for hotel dining and amenities, and more. In addition, through the mobile app, guests can book a room or make contactless service requests. All of these in-app features were available as soon as it was deployed.