Fine Dining

Knowledge is power, but only if you use it. The challenge facing the hospitality industry goes beyond merely connecting with guests on social channels, but how to turn information from those connections into actionable CRM data.

The hospitality industry as a whole should embrace the benefits of cloud technologies as services ranging from human resources to business intelligence all have cloud-based options.

The next wave in customer engagement is social customer relations management. As more formal tools emerge to build brand awareness and identify influential customers, many leading companies are taking a more proactive approach to utilize social media by customizing offers based on activity in order to increase loyalty and sales.

Hospitality Technology is now accepting nominations for the 2012 Breakthrough Awards, to be presented at the Restaurant Executive Summit.

Hospitality Technology magazine takes a look back at the top point of sale stories from May. Executives at MURTEC discuss moving the POS to the cloud, the PCI Council releases a tip sheet for tablet POS, HTNG sets specs to standardize interfaces between the POS and PMS, and much more.

A new table simulator uses an Excel platform to test various scenarios and evaluate table usage.

Concentrics Restaurants evaluates online feedback of locations such as Murphy's to address complaints, implement changes and improve customer satisfaction.

UniFocus has unveiled applications that allow managers to remain on floor while communicating with both employees and customers.