A Few of My Favorite Takeaways…
I will admit that I am still slightly confused by when and why “My Favorite Things” from The Sound of Music became a holiday classic, but I’ll go with it to launch into this pre-Christmas countdown. Looking back at 2018, Hospitality Technology was extremely fortunate to have the opportunity for in-depth conversations with leading tech stars from hotels, restaurants, technology companies and beyond.
These chats ranged from formal interviews to discussions on stage during panel discussion to – often the best ones – over a cocktail or two at one of any number of industry events.
The one thing they all have in common is that I come away with a richer understanding of issues impacting operators and technology suppliers and a deeper appreciation for being a part of what can only be described as the best industry in the world.
As we bid farewell to 2018, I’m filled with great hope and excitement for what will come to pass in hospitality technology in 2019. The pace of change is accelerating at an unprecedented rate. More and more innovation is coming to bear with successful deployments, many of which a year ago experts among us were saying were years away from having real applications.
The interviews I conducted over the last circle around the sun, often brought to light how true innovators do things differently. One constant is the focus on the guest and how listening to and delivering on what customers want will be the true differentiator.
So here I offer some of my favorite bolts of inspiration from those much wiser than I….