Empowering Authenticity

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Empowering Authenticity

08/09/2016
It was nearly a decade ago when I first met Lenore O’Meara. She was then associate publisher of Hospitality Technology, and I’d joined the team as a junior editor, proofing copy and producing newsletters. I remember our first meeting. She stopped by my desk to introduce herself, and gave me a box of chocolates with a handwritten note. It was a small gesture, but classic Lenore — thoughtful, sincere and generous. She is truly gifted in cultivating authentic relationships.
I’d love to say that I still have the note, but that would be unbelievable. What I do have — what all of us at Hospitality Technology have — is the incredible community that Lenore empowered this team to build throughout her 17-year tenure with HT.

Hospitality Technology celebrates 20 years in publication this year, and today finds itself at the center of an exceptional community of hotel and restaurant technology thought leaders, and the technology firms that empower them. It is HT’s promise to provide our industry with access to the best in education, research, and networking events.

With her departure from HT, Lenore brings her gift to a new community of people, and we wish her enduring success. Looking to our future, I’m honored to take the reins as HT’s Brand Director, and am equally honored to turn over this page of editorial real estate to HT’s Editor, Dorothy Creamer.

You’ve got big things planned for 2017, and so do we. Let’s build them together, with authenticity.
                          

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Between a Mouse and an Expectation

Consumers feel a greater sense of loyalty to a brand when they’ve played a key role in the creation of their experience. 

Benchmarking Familiarity

With so much data available and a willingness of customers to share personal insights in exchange for personalized service, brands that don’t make sure to optimize customer data will flounder.