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Blog posts by this author

September 2016

Hospitality Technology's new editor, Dorothy Creamer, discusses why removing friction from the customer experience is so important.
With chat bots, customers receive faster responses from brands and more relevant, contextual conversations.
<span style="font-family: Arial; font-size: small; background-color: rgb(255, 255, 255);">SUBWAY acquired the digital tech team from its long-term partner Avanti Commerce.</span>
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Articles by this author

August 2017

Navigating the new competitive battleground for restaurants requires a strategic approach to maximize efficiency as more diners seek online options

HT checks in with Stephanie Nardini, Jersey Mike's Franchise Systems, winner of the Rising Star Top Women in Restaurant Technology award.

Data and analytics are the missing link to drive energy efficiency and cost-savings for hotels

Execs share how smart tech & leadership strategies will save the day for hospitality. 

Citizen has introduced a high performance 3-inch receipt printer for Retail, Hospitality and General Point-of-Sale usage.

The 8’ x 20’ digital art wall reacts to each person passing by and can be controlled through gestural interactivity.

Guests can use the mobile app for loyalty transactions, in the parking garage, to pay for meals, to view promotions and account information, request vehicles from valet or locate slot machines on the casino floor.

The Honeywell systems have been key in helping the hotel achieve approximately 20% in energy savings.

The four-floor, 23,000-square foot venue is now a favorite among musicians for its excellent acoustics and the amount of control they have over their performance lighting.

A reseller network will accelerate user adoption and help CBS meet the growing demand for the flexible, easy to use POS software.

ShackBot will answer FAQs and help guests find their nearest Shake Shack.

Now offering full-menu ordering capabilities to everyone; no Pizza Profile required.

Unlimited points enables consumers to earn free Pizza Hut pizza in as little as one visit.

BLM clients gain more options and greater flexibility with intelligent POS printer technology.

New door opening technology streamlines check-in and check-out process at boutique student accommodations.

ElitePOS modernizes the traditional retail experience for brands with innovative design, security and performance.

After the successful launch of its ‘Click & Collect’ mobile ordering technology in London, MyCheck is adding MyOrder by MyCheck.

Operators that offer dynamic, accurate wait times, mobile solutions and targeted, personalized promotions will be rewarded with loyal customers.

Hotels will be able to allow their direct booking guests to choose convenient check-in and check-out times.

Sabre’s newest technology forecast, the 2017 Radar Report, evaluates how tech trends like blockchain, neural interfaces and space tourism are reshaping the travel landscape.

Expert analysis and machine learning enable improved menu optimization and greater cost and inventory control.

Hospitality needs to watch out for companies that aggregate global demand and leverage market power, such as Priceline, Trivago, Airbnb and Grubhub.

Online booking platform simplifies booking experience for business travelers.

New suite of features provides additional payment options for customers and merchants both online and in-store.

Instant wages access reduced absenteeism and theft while improving employee morale.

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