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07/14/2020

Domino's Pizza Adds Programmable Voice Capabilities

Anna Wolfe
Senior Editor - Restaurants
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Domino's has implemented its new "Intelligent Call Manager" with Vonage's Voice API integrated with Vonage's unified communications solution.

Domino's Pizza has selected Vonage to drive communications for its network of franchisees and enable next generation customer experiences.

Domino's will leverage Vonage's unified communications solution and programmable voice capabilities to enhance the customer journey and connect more than 6,000 franchise and corporate locations across the U.S.

Domino's has also implemented its new "Intelligent Call Manager" with Vonage's Voice API integrated with Vonage's unified communications solution. Providing personalized support for its customers, Domino's Intelligent Call Manager uses Vonage's platform to help drive efficiencies and enhance order taking through:

  • Integration of the Domino's Tracker, allowing customers to track their order status in real-time
  • Automated routing to Spanish-language call center agents
  • Caller ID

"As our business and franchise network continues to grow, we wanted to leverage the Vonage service offering in order to provide our franchisees with the tools they need to stay connected to our customers," said Kelly Garcia, Chief Technical Officer for Domino's.

Vonage's cloud-based communications services platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems.